Resume
Experience
Click Boarding
2020 - 2023
Documentor/
Customer Service Support Specialist
Skills:
Quality Control · Document Management · Electronic Data Capture (EDC) · Computer Literacy · Document Review · Editing · Documentation · Copywriting · Copy Editing · Performance Management · Attention to Detail · Microsoft 365 · Tech Savvy · Client Services · Relationship Development · Professional Services Industries · Build Strong Relationships · De-escalation · Active Listening · Phone Manner · Appointment Scheduling · Strategic Thinking · Customer Retention · Key Performance Indicators · Problem Solving · Microsoft Teams · Analytical Skills · New Hire Orientations · UltiPro · Onboarding · Knowledge Acquisition · Digital Marketing · Customer Satisfaction · Box Cloud · Project Implementation · People Management · Interpersonal Skills · Customer Experience · Personnel Management · JavaScript · C++ Language · Leadership · Product Marketing · Content Management · Newsletters · Content Strategy · SEO
- Provide voice, email, and internet chat technical support to customers answering complex questions on function and usage of products
- Provide ongoing, positive, and timely support to both clients and candidates
- Resolve customer questions or problems in areas of system configuration/setup, browser/application compatibility, online product functionality and bugs/errors
- Resolve technical inquiries by clarifying desired information; researching, locating, providing information and forwarding requests to appropriate escalation path
- Guide and train clients to successfully utilize software, including the creation of training documentation and training materials
- Ensure service level requirements are met or exceeded
- Increase internal Communication by facilitating information flow between Product and Support teams
- Provide constructive feedback to Product and development teams utilizing product expertise to suggest product improvements that would reduce client reliance on the Support team.
- Worked with clients to identify areas of product improvement that would generate the largest impact on Client satisfaction
- Utilize Postman to access and run API calls to interface with company systems, update client information and integrations, and resolve technical issues
- Write and Edit and test HTML, JSON, and CSS code to customer specifications
- Communicate complicated technical concepts in easy to follow, accessible language
Dignity Health Medical Foundation
2017-2021
Certified Nursing Assistant
Skills: Quality Control · Document Management · Computer Literacy · Documentation · Performance Management · Attention to Detail · Microsoft 365 · Tech Savvy · Client Services · Relationship Development · Build Strong Relationships · De-escalation · Active Listening · Phone Manner · Appointment Scheduling · Strategic Thinking · Customer Retention · Key Performance Indicators · Problem Solving · Microsoft Teams · Analytical Skills · New Hire Orientations · UltiPro · Knowledge Acquisition · Customer Satisfaction · People Management · Interpersonal Skills · Personnel Management · Leadership
Dedicated to the healing and wellbeing of our patients.
• Fostered relationships with patients, caregivers and healthcare teams to achieve
individual care plan targets.
• Maintained accurate, timely flow of information by completing thorough patient records
and updating healthcare team on patient status.
• Verified identification and documentation maintained HIPPA protected medical
information and quality control of 800+ guests and patients.
• Maintained energy and enthusiasm in fast-paced environment.
2 moods design
2005-2019
Lead Designer (Freelance)
Skills: Quality Control · Document Management · Electronic Data Capture (EDC) · Computer Literacy · Adobe Photoshop · Document Review · Editing · Documentation · Copywriting · Performance Management · Attention to Detail · Microsoft 365 · Tech Savy · Relationship Development · Professional Services Industries · Build Strong Relationships · De-escalation · Active Listening · Phone Manner · Appointment Scheduling · Strategic Thinking · Customer Retention · Key Performance Indicators · Problem Solving · Analytical Skills · Knowledge Acquisition · Digital Marketing · Customer Satisfaction · Box Cloud · Project Implementation · People Management · Interpersonal Skills · Customer Experience · Personnel Management · JavaScript · C++ Language · Leadership
Interpreted designer sketches to drape and sew initial samples.
Created production patterns from initial designs and incorporated subsequent changes.
Produced pattern specifications and wrote instructions for sewing pieces.
Calculated complete dimensions of patterns by factoring in aspects such as size, dye absorption and expected material stretch.
Conferred with designers to translate garment models into reproducible patterns.
Created master patterns for each size of every garment by using standardized charts and measuring systems.
Corrected patterns to fit proper sizes and meet quality standards.
Cropped, manipulated and performed color-balance for final images.
Set up precise photographic measurements and control equipment.
Collaborated successfully with variety of personalities and work styles.
Collaborated with clients to guarantee satisfaction with photos.
Improvised photographic methods and techniques.
Used out-of-the-box thinking to obtain perfect shot.
Adjusted apertures, shutter speeds and camera focus according to combinations of factors, including lighting, depth of field, subject motion and exposure speed.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
Brigham Young University
Idaho
2013-2015
Bachelor of Arts,(B.A.) in English
Grade: 3.85
Skills: JavaScript · Microsoft 365 · Editing · Active Listening · Professional Services Industries · Analytical Skills · Tech Savvy · Problem Solving · Relationship Development · Interpersonal Skills · Knowledge Acquisition · Leadership · Project Implementation · Customer Satisfaction · Box Cloud · Copy Editing · Personnel Management · Build Strong Relationships · Documentation · People Management
Adept multi-tasker, Analytics, Contract negotiation expertise, Cold calling, Excellent communicator, Cost management, Analytical problem solver, Reporting capabilities, Proficient in Word, Excel, Illustrator, Photoshop, Quark, Mac OS X, Windows, Social Media platforms, IOS, Android, Power Point, Access, Outlook, Epac, Clairvia, Cerners operating system for Dignity Health, Quickbooks, Saas Solution, HR systems., Consultative sales techniques
Collins College
2003-2005
Bachelor of Arts - BA
Grade: 4.0
Skills: JavaScript · Attention to Detail · Microsoft 365 · Editing · Active Listening · Analytical Skills · Tech Savvy · Problem Solving · Interpersonal Skills · Knowledge Acquisition · Leadership · Project Implementation · Customer Satisfaction · Box Cloud · Copy Editing · Personnel Management · Phone Manner · Adobe Photoshop · Customer Experience · Build Strong Relationships · Documentation · People Management
Basic knowledge of layouts, typography, line composition, color, and other graphic design fundamentals. Learned how to consulting with client to ensure Branding consistency. Fluent in Adobe CC software, such as Photoshop, InDesign, Illustrator and After Effects, Have experience as presentation software such as PowerPoint. Strong attention to detail and a commitment to delivering high-quality work. Ability to work independently and with others; prioritize, multi-task and meet deadlines, Branding, Email Marketing, Marketing Campaigns, and Marketing Strategy, Working understanding of the dual platform, applications, such as PageMaker, Quark, Microsoft Word, Acrobat, Microsoft Publisher, Illustrator, PowerPoint, CorelDraw, Photoshop, Canva, ProCreate, Knowledge of PDF and postscript files and PDF plug-ins, Created visual communication designs for digital and print, including brochures, ads, flyers, posters, emails, signage, annual reports, view books, and templates
Professional skillset
Adobe Creative Suite
Technical Documentation
Content Management
Supervisory Management
Teamwork & Collaboration
Google Workspace
Content Management
Team Leadership
Proofreading
Microsoft Office Suite
Editing
Copy Editing
Product Marketing
Digital Marketing
Languages
English (native)
Spanish (proficient)